FAQs

Founded in 1983, Hi-Texhas been a trusted supplier for over 40 years. Our experience gives us deepknowledge of the materials and components our customers depend on, and the manufacturing relationships to back it up.

Hi-Tex isheadquartered in Woodinville, WA, about 20 miles northeast of Seattle. We ship to customers nationwide and can accommodate international orders on acase-by-case basis.

We supply manufacturers and fabricators across a wide range of industries, including outdoor and recreation, military and rescue, medical, pets, automotive, and contract sewing. If you're not sure whether we serve your sector, reach out, we're happyto help.

Hi-Tex specializes in technical and industrial textile components, including buckles, rings, hooks, strap adjusters, webbing, hook & loop, zippers, cord, elastic, thread, and other hardware and soft goods. Our inventory covers both standard and specialty items suited for demanding applications. Contact us for help locating a specific component.

Working with Hi-Tex gives you access to a broad range of products from multiple manufacturers, with no need to manage separate vendor relationships, MOQ, or product runs for each. We consolidate sourcing, simplify procurement, and offer responsive customer service, so you spend less time chasing suppliers and more time focused on production.

Yes. We work with everyone from small custom shops and startups to large-scale contract manufacturers. Whether you're placing a one-time order or managing ongoing production runs, we can accommodate your needs.

Yes. Hi-Tex carriesa wide range of military-specification components and materials, including products compliant with the Berry Amendment. We understand the compliance and documentation requirements that come with mil-spec and Berry-compliant sourcing and can support your qualification process. Contact us with your requirements and we'll confirm availability.

Yes. Our website represents just a portion of what we can access. If you need a specific item, color, material, or specification that isn't shown on our site, contact us and we'll work with our supplier network to locate it.

In some cases, yes. Depending on the product and quantity, we can work with our manufacturing partners to accommodate custom specifications, colorways, or labeling. Contact us to discuss your requirements.

Many of the products we carry meet or are available in versions compliant with relevant industry standards, including mil-spec, Berry, RoHS, REACH, and others depending on the product category. Compliance documentation can be provided upon request. If you have specific certification requirements, let us know at the time of inquiry.

Yes. We encourage customers to request samples before placing production orders. Sample availability and any associated costs vary by product. Contact our team to request a sample for a specific item.

You can request a quote through our website's contact form, by emailing us at info@hitexcorp.com, or by calling us at (800) 286-0659. Please include the product name or part number, desired quantity, and any relevant specifications. We typically respond within the same business day.

As a wholesale supplier, Hi-Tex has a $100 minimum order requirement. For orders that fall below this threshold, a $10 handling fee will be applied in lieu of the minimum. Individual products may also carry supplier-imposed minimums on certain specialty or sourced items. Our team can confirm specifics for any item when you inquire.

We accept all major credit cards, ACH, electronic transfer, and check. Payment options may vary depending on order size and account status. Contact us if you have specific requirements.

Standard payment terms are Net 30 for approved accounts. New customers typically begin on prepaid terms. Credit applications are available for customers interested in establishing terms. Contact our team for more information.

If you receive an incorrect or defective product, contact us within 5 days of receipt and we will make it right. Returns on correctly fulfilled orders are handled on a case-by-case basis. Custom or sourced items may be non-returnable. Please reach out to customer support before returning any item so we can resolve the issue efficiently.

In-stock items ship within 1 business day. Items requiring sourcing or non-stock items will require additional time depending on supplier availability. Estimated lead times are provided at the time of quoting.

In most cases, in-stock orders placed by 12:00 PM PST ship the same day.

Orders ship from our facility in Woodinville, WA. In some cases, items may ship directly from a supplier or distribution partner to reduce lead times.

We ship via UPS, FedEx, and freight carriers depending on order size and destination. For every order, we work to secure the lowest available rate across our carrier network so you're not paying more than necessary to get your materials. Expedited shipping options are available upon request.

Yes. If you prefer to use your own UPS, FedEx, or freight account, simply provide your account number when placing your order and we will ship on your account at no additional handling charge.

Yes. We can ship directly to a third-party location on your behalf. Just provide the destination address and any special delivery instructions when placing your order.

Yes. For customers with predictable, recurring needs, we offer blanket purchase orders and stocking programs that allow you to reserve inventory and release it against scheduled deliveries. This can help reduce lead times, stabilize pricing, and minimize supply disruptions. Contact us to discuss options.

Yes. One of the core advantages of working with Hi-Tex is the ability to consolidate multiple product categories into a single order and invoice. Fewer vendors mean less administrative overhead and simpler receiving for your team.

Yes. We work with customers to establish long-term supply agreements that provide pricing stability, inventory assurance, and consistent service over extended periods. These arrangements are particularly well-suited for production programs with ongoing material requirements.

Yes. For established customers with regular volume, our team can work collaboratively on demand planning to help ensure materials are available when you need them. Reach out to our team to explore this option.

If a product you rely on becomes unavailable, we will notify you as early as possible and work proactively to identify a qualified alternative or source remaining inventory before it's gone.